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LINE bot support

AgentHub support and CRM

Multi-channel AI support: LINE, a website widget and email land in one inbox. The bot answers first and hands over to a human when it cannot. Flows are drawn, not coded.

LINE bot support

What this system does

  • LINE, web widget and email in a single conversation thread
  • Drag-and-drop flow editor, so changing a flow is not a deploy
  • The bot calls real APIs to look up orders and plans
  • Voice message transcription, multi-tenant, role-based access

Inside the product

Live screens. Fields containing customer data are masked. Tap a screenshot to see it full size.

  • Overview: bots, broadcasts, audiences, conversations and message volume.
    Overview: bots, broadcasts, audiences, conversations and message volume.
  • Conversations: messages from every channel on one timeline.
    Conversations: messages from every channel on one timeline.
  • Automation rules: triggered by keyword, schedule or condition.
    Automation rules: triggered by keyword, schedule or condition.
  • Analytics: volume, response rate and conversion.
    Analytics: volume, response rate and conversion.
  • LINE broadcasts: five message types (text, Flex, image, video, voice), with a preview of how LINE and other channels will render it before sending (the preview sends nothing).
    LINE broadcasts: five message types (text, Flex, image, video, voice), with a preview of how LINE and other channels will render it before sending (the preview sends nothing).

More work

Cases from the same service come first.

  • eSIM 226 storefront

    E-commerce

    eSIM 226 storefront

    A travel eSIM store in eight languages with multi-currency pricing and two Taiwanese payment gateways. Paid orders are provisioned with the upstream supplier automatically and the install email goes out on its own.

    • Eight locales and multiple display currencies, so Japanese buyers see yen
    • Automatic provisioning across two suppliers, with failover

    Next.js · PostgreSQL · Keycloak · ECPay/NewebPay · Kubernetes

    See insideE-commerce siteVisit site
  • eSIM back office

    Admin system

    eSIM back office

    The operations side of the same store: products, pricing, orders, refunds, suppliers and payments in one place. It actively surfaces problems like "paid but never fulfilled" instead of waiting to be asked.

    • Orders, revenue, unpaid and unfulfilled counts at a glance
    • AI pricing suggestions and bulk listing changes

    Next.js · PostgreSQL · Keycloak · GA4 Data API

    See insideE-commerce site
  • v-terminal developer platform

    Harness / internal tools

    v-terminal developer platform

    Our own browser-based platform for building and operating software: terminals, Kubernetes, Helm GitOps deploys, CI, registry and an AI coding agent in one screen. This website was shipped from zero using it.

    • Git push to self-hosted runner to Harbor to Helm sync, one pipeline
    • AI console: send a task from your phone, the agent reads the spec, edits and tests

    Next.js · Node.js · SQLite · Kubernetes client · Claude Agent SDK

    See insideHarness